Willamette Dental Group - Eugene

Opinions

• Xiaoou Han

  Jul, 12 2018
  ★ ★ ☆ ☆ ☆
  I have had two surgeries (wisdom teeth removal) with them, performed by the same and only oral surgeon there. Well, my experience with the oral surgeon is a bit mixed.
  
  I think he is good in terms of his professional skills. He did both surgeries well I believe. However, his attitude and way of interacting with his patient (me) was quite problematic. It really depends on how he feels at the moment. Do not remember anything particular from my first surgery which was several years ago. For the recent one, which was done a week ago, there seemed to be a miscommunication between the front desk and him, regarding my appointment. The way he handled it was truly unacceptable.
  
  So, I needed to have three of my wisdom teeth taken out. When I made my appointment with the front desk, I told them I was planning to have three wisdom teeth taken our all at once for that appointment. However, what the oral surgeon had in his notes was to take out just one wisdom tooth first and then to take out the other two later in another appointment. I did discuss with him different options before I made my appointment for surgery, but when I scheduled the appointment with the front desk I made it clear that the plan was to do all three wisdom teeth together. I do not know how that information got lost but I had nothing to do with it. However, he seemed quite unhappy when I walked in for my surgery. Without any opening or greeting, he boldly said he would just take out one wisdom tooth that day. I was confused so I told him that was not what I told the front desk. He said nobody told him that and he only knew what he had in his notes. His attitude was impatient. His tone was tough and definitely not nice. When I asked him questions, he talked in a patronizing tone and would not give straightforward answers, and if I asked follow-up questions to clarify things it would only make him more impatient. It felt that he was angery about this whole miscommunication matter and was taking out his anger on me.
  
  I ended up having all three of my teeth taken out, but he had his tough tone and impatience kept during the whole process. Although he tried to be a bit nice in the end, the surgery was still an awful experience. I have lived in Oregon for ten years and have seen a number of doctors for different reasons, but I have never seen a single doctor acting like that. Will definitely go to someone else if I need a surgery in the future!

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