South Eugene Storage

Opinions

• Lee McBee

  May, 28 2018
  ★ ☆ ☆ ☆ ☆
  This has been by far the worst customer service experience I've ever had. Throughout my time dealing with this business, their "customer service" transition from awful to nonexistent.
  Not only have they never returned a single voicemail I've ever left, the only time I've spoken with anyone there they have been beyond rude to me.
  They do not inform you anywhere noticeable (that I found) that auto-billing cannot be cancelled online. When I called about cancelling and vacating my unit, the woman I spoke to was disrespectful to the point where I assume she must be the owner or related to them to have a job there at all. She did not follow through with any communication about whether my rent had been cancelled. I told her over the phone that I had just moved a few days ago and cleared out my unit, and rather than updating my information so my address was current and then cancelling my rent, she did absolutely nothing useful, and sent my vacating receipt to my old address.
  I called and left around five voicemails about needing to know whether my billing had been cancelled and rental ended, so CLEARLY I had not received the receipt in the mail. Rather than ever returning a single voicemail, when I finally got ahold of this woman, she told me very rudely that my receipt was in the mail. As if that helped me the last two weeks I've been trying to contact their business to have that information.
  By far the worst experience I've ever had dealing with a business, and I absolutely would recommend using any other storage rental place.
• Donovan Gladwell

  May, 03 2018
  ★ ★ ★ ☆ ☆
  Not bad but kinda small. Needs to have easier access for larger uhaul trucks

Photos of South Eugene Storage

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